Introduction

ECO BUILDS CONSTRUCTION LTD ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://eco-builds.co.uk/ (the "Website").

This policy is compliant with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please read this policy carefully. If you do not agree with the terms of this policy, please do not access the Website.

Who We Are

The data controller for your personal data is:

If you have any questions about this Privacy Policy or our data practices, please contact us at info@eco-builds.co.uk.

What Personal Data We Collect

We may collect and process the following categories of personal data:

3.1 Data You Provide Directly

• Name and surname
• Email address
• Phone number
• Message content submitted via contact forms
• Any other information you choose to provide when contacting us

3.2 Data Collected Automatically

• IP address and approximate location
• Browser type and version
• Pages visited and time spent on the Website
• Referring website or source
• Cookie identifiers and usage data (see Section 7)

How We Use Your Personal Data

We use your personal data for the following purposes:

• To respond to your enquiries and provide the information or services you requested
• To manage our business relationship with you
• To improve and optimise our Website and services
• To comply with our legal and regulatory obligations
• To send you relevant updates or marketing communications (only where you have given consent)
• To protect the security and integrity of our Website

Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases to process your personal data:

• Legitimate interests — to respond to your enquiries and improve our services
• Contract performance — where processing is necessary for a contract with you
• Legal obligation — where we are required to process your data by law
• Consent — where you have given us clear consent (e.g. for marketing emails or non-essential cookies)

Sharing Your Personal Data

We do not sell, trade, or rent your personal data to third parties. We may share your data with:

• Service providers who assist us in operating our Website (e.g. hosting providers, analytics providers) — contractually bound to protect your data
• Professional advisors (e.g. solicitors, accountants) where necessary
• Regulatory authorities, law enforcement, or government bodies when required by law

Cookies

Our Website uses cookies and similar tracking technologies to enhance your experience and analyse how the Website is used.

7.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us remember your preferences and understand how visitors use our site.

7.2 Types of Cookies We Use

7.3 Managing Cookies

You can control and manage cookies through your browser settings. Disabling certain cookies may affect the functionality of the Website. For more information, visit www.allaboutcookies.org.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

• Contact enquiry data — retained for up to 3 years after our last contact with you
• Website analytics data — retained in aggregated/anonymised form for up to 26 months
• Legal and contractual records — retained for up to 7 years in accordance with UK law

Your Rights Under UK GDPR

Under UK GDPR, you have the following rights regarding your personal data:

Data Security

We have implemented appropriate technical and organisational security measures to protect your personal data from accidental loss, unauthorised access, use, alteration, or disclosure. These include secure server infrastructure, access controls, and regular security reviews.

Please be aware that no transmission of data over the internet is completely secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our Website and services are not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately at info@eco-builds.co.uk.

Your Right to Complain

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues:

• Website: www.ico.org.uk
• Phone: 0303 123 1113

We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please get in touch: